At WUDENCO, your privacy matters to us.
We collect only the information required to process your order, deliver our products, provide customer support, and improve your experience. We do not sell, trade, or misuse your personal information.
This Privacy Policy explains what data we collect, why we collect it, and how your information is handled.
Who We Are
WUDENCO
Website: https://wudenco.com
We design and sell handcrafted wooden toys and other wooden crafts through our website and selected marketplaces.
What Personal Data We Collect
When you interact with our website, we may collect the following information:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Order details and purchase history
- Account information (if you choose to create an account)
This information is collected only when you place an order, contact us, or choose to create an account.
Why We Collect This Data
We collect your information to:
- Process and fulfil your orders
- Deliver products safely to your address
- Send order confirmations, shipping updates, and support emails
- Provide order tracking and customer service
- Create and manage your account (if you choose to use one)
- Comply with legal and tax requirements
We do not use your data for unsolicited marketing.
Guest Checkout and Customer Accounts
You can place an order on WUDENCO without creating an account.
If you choose to create an account during checkout, or if an account is created after purchase for easier order tracking, your information is stored securely so you can:
- View order history
- Track orders easily
- Reorder products in the future
Account creation is optional, and you are always in control of your information.
Emails and Communication
We send emails related to your order, such as:
- Order confirmation
- Shipping updates
- Account setup (if applicable)
We do not send promotional or marketing emails unless you explicitly opt in.
Payments
Payments on our website are processed securely through trusted payment gateways.
We do not store your card or payment details on our servers.
Cookies
Our website uses cookies to:
- Keep your cart working properly
- Improve site performance
- Enhance your browsing experience
You can disable cookies in your browser settings, but some features of the website may not function correctly.
Embedded Content
Pages on this website may include embedded content (for example, videos or images). Embedded content behaves the same way as if you visited the external website directly.
These websites may collect data about you according to their own privacy policies.
Data Retention
We retain your information only as long as necessary to:
- Fulfil orders
- Provide customer support
- Meet legal and accounting obligations
You may request deletion of your data where legally permitted.
Your Rights Over Your Data
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction of incorrect data
- Request deletion of your data (subject to legal obligations)
To make such requests, please contact us using the details below.
Where Your Data Is Sent
Your data may be shared with trusted services strictly for operational purposes, such as:
- Shipping and logistics providers
- Payment gateways
- Email delivery services
We ensure these services follow appropriate data protection practices.
Orders Purchased Through Amazon
If you purchased a WUDENCO product through Amazon, your order and personal data are managed by Amazon according to their privacy policies.
Order tracking and customer support for such purchases must be handled through the Amazon platform.
Contact Information
If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:
Email: contact@wudenco.com
Website: https://wudenco.com
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be reflected on this page.